As part of my work with the University of Northampton I worked on a number of streams related to the collaboration project, these included

  • Recommendations for Teams for Telephony
  • Implementing Teams for Meetings
  • Recommendations for Senate AV replacements using Teams
  • SharePoint migration

Working in a challenging environment I was responsible for completing the following work with my main focus being the recommendations for Teams for telephony.

The work included

  • Understanding the current design, configuration and usage of the current telephony services
  • Designing a questionnaire to enable the grouping of users into telephony groups and understand high level requirements for telephony
  • Deep dive into confirmation and clearing requirements
  • Built a Teams for Telephony demonstration covering calling, queues, voice mail aimed at IT Services Senior Leadership Team, Senior Stakeholders
  • Importing existing phone numbers from service providers, providing guidance on Microsoft telephony plans and telephony partner communications planning
  • Reviewing Microsoft Teams for telephony licensing requirements
  • Reviewing telephony partners migration plans and communicating risks, issues to project board with those plans
  • Reviewing migration teams resourcing and making recommendations
  • Teams for telephony presentations and demonstrations
  • Worked with telephony SME and telephony partners to establish a teams for telephony solution, migration and adoption strategies
  • Presentations to the project board on a monthly basis
  • Working with licensing partner to understand, document and present licensing options
  • Working with the telephony SME and partners to establish licensing, usage
  • Providing handover and knowledge sharing documentation in order for another Microsoft Gold partner to continue the work